Hifiverse

Notice-and-Action, Copyright and Digital Services Act Policy

Hifiverse.io — Last updated: 7 May 2026 · Version 1.0

Quick summary

  • To report illegal content, copyright infringement or other violations, email info@hifiverse.io (subject: "DSA Notice — type"). It works for everyone.
  • We acknowledge each notice within 24 hours, take a decision within 7 days for clear cases and within 30 days for complex cases, and send a Statement of Reasons to the affected user.
  • Affected users can appeal any decision through our internal complaint mechanism, free, electronic, decided by a human, within 30 days. Out-of-court dispute settlement and court action are also available.
  • We register a DMCA Designated Agent with the US Copyright Office.
  • We submit Statements of Reasons to the EU DSA Transparency Database.
  • We publish an annual transparency report with the metrics required under DSA Article 15.

1. About this Policy

This Policy implements the requirements of:

  • EU Digital Services Act (Regulation 2022/2065), Articles 11, 12, 14, 16, 17, 20, 21, 22, 23, 24 and 30.
  • EU Regulation 2021/784 on terrorist content online.
  • United States Digital Millennium Copyright Act (DMCA, 17 USC §512).
  • United Kingdom Online Safety Act 2023 to the extent applicable.

2. Single contact points (DSA Articles 11 and 12)

For competent authorities (DSA Article 11): info@hifiverse.io — Languages accepted: English, Bulgarian.

For users of the Service (DSA Article 12): info@hifiverse.io — Languages accepted: English, German, French, Italian, Spanish, Dutch, Bulgarian, Russian.

Timelapse Games EOOD is established in Bulgaria, so no separate EU legal representative is required under DSA Article 13.

3. Designated Agent for the United States DMCA

For DMCA notices our Designated Agent is:

  • Email: info@hifiverse.io (subject: "DMCA")
  • Postal: Timelapse Games EOOD, DMCA Designated Agent, Bulgaria

The Copyright Office directory at https://www.copyright.gov/dmca-directory/ is the authoritative current record.

4. The notice mechanism (DSA Article 16)

Anyone can submit a notice by emailing info@hifiverse.io (subject: "DSA Notice — type", where type is one of: IP, Counterfeit, Hate / Harassment, Child Safety, Other). We accept notices from any individual or organisation, in any of the languages listed in section 2. We do not require you to hold a Hifiverse account, and we do not require the use of a web form.

Information to include in the notice:

  • The type of issue (illegal content, copyright, trademark, counterfeit, consumer-protection, harassment, child safety, terrorist content, sanctions evasion, other).
  • The specific URL or unique identifier (listing ID, post ID, profile URL) of the content.
  • A sufficiently substantiated explanation of why you believe the content is illegal or infringing.
  • Your name and email address (except where EU guidance indicates anonymity is appropriate).
  • A statement of good-faith belief that the information in the notice is correct.

For IP-rights complaints, additionally:

  • The IP right asserted (registered trademark number, copyright description, patent number, design right).
  • Confirmation that you are the rights holder or authorised to act on their behalf.
  • The signature of the rights holder or authorised representative.

For DMCA notices, see section 9.

If something essential is missing we will ask for it; we do not reject notices for non-fatal omissions.

5. How we handle a notice

5.1 Acknowledgement. Within 24 hours, we confirm receipt with a unique case ID.

5.2 Validity check. We check whether the notice contains the required information. The clock for substantive review starts when the notice is complete.

5.3 Substantive review. For clear cases (obvious counterfeit listings, child sexual abuse material, manifest copyright infringement, clear hate-symbol imagery) we act within 7 days. For complex cases (contested IP claims, defamation, multi-jurisdiction issues) we act within 30 days.

5.4 Decision. Possible outcomes:

  • No action — the notice is unfounded.
  • Removal — content is removed from the Service.
  • Visibility restriction — content demoted or restricted to certain regions.
  • Account action — warning, time-out, suspension or termination per the Acceptable Use Policy strike system.
  • Referral to authorities — for child safety, terrorism, sanctions evasion, large-scale fraud.

5.5 Statement of Reasons (DSA Article 17). When we take any moderation action, we send the affected user a Statement of Reasons containing: the decision and its territorial and temporal scope; the facts and circumstances relied on; where automated means were used; the legal or contractual basis; the user's right of redress. We also submit a pseudonymised copy to the DSA Transparency Database at https://transparency.dsa.ec.europa.eu/.

5.6 Notifier feedback. We tell the notifier whether we acted on the notice and what action we took.

6. Internal complaint mechanism (DSA Article 20)

You can appeal any moderation decision we have taken about your content, listing or account. The mechanism is free, electronic and human-reviewed.

Eligibility. You can appeal if we have: removed or restricted access to your content; suspended or terminated provision of the Service to you; restricted your ability to monetise (for dealers).

Window. You have 6 months from the moderation decision to appeal.

How to appeal. Click the link in the Statement of Reasons, or email info@hifiverse.io (subject: "Moderation Appeal — case ID").

Process. A human reviewer — a different person from the one who made the original decision — reviews the appeal. We acknowledge within 3 working days and decide within 30 days. We may restore content while the appeal is under review if material new information warrants it.

7. Out-of-court dispute settlement (DSA Article 21)

If we cannot resolve a dispute through the internal complaint mechanism, you have the right to refer it to a certified out-of-court dispute settlement body. We commit to engaging in good faith and paying the body's fees as required by Article 21.

A current list of certified bodies is at https://digital-strategy.ec.europa.eu/en/policies/dsa-data-platforms.

8. Judicial redress

Nothing in this Policy limits your right to take a dispute to a court of competent jurisdiction. The governing-law and jurisdiction provisions of the Terms of Service apply.

9. DMCA copyright takedown procedure

A valid DMCA notice must contain:

  1. A physical or electronic signature of the rights holder or authorised representative.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the allegedly infringing material with sufficient detail to locate it (URL or unique identifier).
  4. Contact information of the notifier (name, address, telephone, email).
  5. A statement of good-faith belief that the use is not authorised by the copyright owner, its agent or the law.
  6. A statement that the information in the notice is accurate, and under penalty of perjury, that the notifier is authorised to act on behalf of the rights holder.

On receipt of a valid DMCA notice we remove or disable access to the allegedly infringing material expeditiously and notify the user who posted it.

Counter-notice. A user who believes their content was wrongly removed can file a counter-notice. A valid counter-notice contains:

  1. A physical or electronic signature.
  2. Identification of the material that was removed and its location before removal.
  3. A statement under penalty of perjury of good-faith belief that the material was removed by mistake or misidentification.
  4. The user's name, address and telephone number, and a statement consenting to the jurisdiction of the relevant federal district court.

On receipt of a valid counter-notice we forward it to the original notifier. If the notifier does not file a court action within 10–14 business days, we restore the material.

Repeat infringer policy. Accounts subject to repeated valid DMCA notices are terminated, independently of and in parallel with the DSA Article 23 strike system.

10. Trusted flaggers (DSA Article 22)

Notices from certified trusted flaggers are processed with priority and decided without undue delay. We provide trusted flaggers with a dedicated submission channel (webhook and API key for high-volume notifiers).

11. Misuse of the notice mechanism (DSA Article 23)

We take action against persistent misuse of the notice mechanism: repeated manifestly unfounded notices or counter-notices. Before suspending, we issue a prior warning.

12. Cooperation with authorities (DSA Articles 9 and 10)

EU Member State authorities may issue Article 9 orders (act against specific illegal content) and Article 10 orders (provide specific information about specific users). We comply within the deadline set and inform the issuing authority of the action taken. Where lawful, we inform the affected user.

13. Annual transparency report (DSA Article 15)

We publish an annual transparency report at hifiverse.io/transparency, covering the previous calendar year, including all metrics specified by DSA Article 15.

14. Trader traceability (DSA Article 30)

For every dealer (trader) on the Platform we collect and verify the information required by DSA Article 30. Suspended trader records are retained for at least 6 months from the end of the dealer relationship.

15. Information for buyers about the trader (DSA Article 31)

When you contact a dealer through a Marketplace Listing, the dealer's identifying information — business name, registered address, register identifier, contact details — is available on the dealer storefront and on the listing's seller-info section.

16. Right of buyers of illegal products to information (DSA Article 32)

Where we become aware that a product offered through the Marketplace is illegal, we will inform buyers who purchased the product through the Service in the six months preceding the moment we became aware of the illegality, where it is technically possible to identify them.

17. Changes to this Policy

For changes that materially affect notifiers' or affected users' rights, we give 30 days' notice on the Platform.

Contact

  • Email: info@hifiverse.io (subject: "DSA Notice — IP", "DSA Notice — Counterfeit", "DSA Notice — Hate / Harassment", "DSA Notice — Child Safety", "DSA Notice — Other", "DMCA", "Counter-Notice", "Moderation Appeal — case ID", "Authority Request", "Trusted Flagger", "Compliance")
  • Postal: Timelapse Games EOOD, Bulgaria