Dealer / Pro Subscription Agreement

Hifiverse.io — Last updated: 7 May 2026 · Version 1.0

Quick summary for dealers

• Four tiers for both dealers and manufacturers: free Presence (3 listings); Partnership (dealers €149/month, manufacturers €499/month); Alliance (dealers €449/month, manufacturers €1,499/month); Collector (media only); Enterprise by custom arrangement.
• Zero commission on every sale until at least 2030. You keep 100% of every sale you close.
• We require business-grade KYC at signup (legal name, registered address, VAT or company number, beneficial owner, bank details) — mandatory under DSA Article 30.
• You warrant that you are an authorised reseller of any brand you list.
• Annual SEPA Direct Debit is the cheapest payment method for both of us.

1. Who this agreement is between

This Dealer Agreement is between the business identified in the dealer-account application ("Dealer", "you") and Timelapse Games EOOD ("Hifiverse").

2. Eligibility

You may apply for a dealer account if:

• You are a registered business with a recognised legal form in your jurisdiction (sole trader, partnership, limited company, GmbH, SARL, EOOD, etc.). Sole traders must hold a current business registration with the appropriate national authority.
• You have a valid VAT number in the EU, UK, Switzerland, Norway or Iceland, or an equivalent business tax identification.
• You hold any retail, distribution or import licences required to sell hi-fi audio equipment in your country.
• You have legitimate business inventory or consigned inventory that you have authority to sell.
• You are not on any sanctions list.

3. The plans

Dealer plans

Manufacturer plans

Alliance dealers receive API access (10,000 calls/month) and a dedicated dealer success manager. Enterprise dealers receive a white-label option, SLA, and custom call allowances.

4. Onboarding and KYC

Before we activate your dealer account we collect the information required by DSA Article 30 and DAC7:

• Legal entity name as registered.
• Registered office address and principal place of business.
• Company / commercial register number, country of registration.
• VAT number (we validate via EU VIES).
• Authorised signatory (name, role, email).
• Beneficial owner(s) holding 25%+ of the entity (name, country of residence, role).
• Identity document of the authorised signatory (passport or national ID, via Stripe Identity).
• Bank account details (IBAN for SEPA, or full bank details for other regions).
• Business website and primary contact email.
• Authorised-reseller statements for the brands you intend to list.
• A self-certification that the information is accurate and that you will update it within 30 days of any material change.

We retain this information for the duration of the dealer relationship and, after termination, for the period required by DSA Article 30(5) (minimum 6 months) and DAC7 (5 years from the end of each reportable period).

5. The "no commission, ever" promise

Hifiverse charges no commission on Marketplace transactions. A dealer pays Hifiverse a flat subscription fee. This commitment runs to at least 2030. If we change it after 2030: 90 days' notice, optional rather than mandatory at first introduction, no retroactive application.

You are not required to keep transactions on the Platform's messaging system. You may complete sales on your own website, by phone, by email or in person. You are not required to use a Hifiverse-branded payment processor.

6. Authorised reseller status and brand IP

You warrant, for each listing, that you have all permissions and licences required by the brand owner, manufacturer or official distributor to advertise and sell the item.

You may use the brand name and model name in the listing in line with normal trademark fair use, but may not use brand logos as if you were the manufacturer's authorised dealer when you are not.

Manufacturers may submit notices under the Notice-and-Action / Copyright / DSA Policy if they believe a listing violates their rights. Notices must comply with DSA Article 16(2) to be acted on.

You indemnify Hifiverse against any claim by a manufacturer, distributor or IP rights holder arising from a listing that breaches this section.

7. The branded storefront

The dealer-storefront feature lets you publish a full-page, branded presence on hifiverse.io. Alliance adds custom storefront sections, video uploads, multi-location support and a dedicated subdomain option (yourdealer.hifiverse.io).

Storefront content rules:

• You own the content you upload. You grant Hifiverse a licence to host, display and present your content.
• Content must be accurate.
• Logos and brand marks must not infringe third-party rights.
• Sponsored or paid placements must be clearly labelled.
• You may not present a Hifiverse editorial review as your own content.

8. Lead routing and the trade-in widget

When a buyer contacts you through a listing or your storefront, the lead is routed to your registered email and any additional addresses or webhooks you configure.

The trade-in widget is a Hifiverse-hosted JavaScript snippet you may embed on your own website. The widget shows the Hifiverse Price Index value for equipment the visitor declares and routes the lead to you. You agree that:

• the widget includes a Hifiverse footer or wordmark of modest size;
• you are the data controller of personal data submitted through the widget on your website;
• your website's privacy policy discloses the use of the widget.

9. API access (Alliance and Enterprise)

Alliance subscribers receive 10,000 API calls/month for inventory synchronisation. Enterprise subscribers receive a higher limit defined in the order form. API access is governed by the API Terms of Use & Developer Agreement.

10. Featured-listing credits

Featured-listing credits boost a listing to the top of relevant search results for a defined window. Unused credits do not roll over and have no cash value.

11. Dealer-success services (Alliance and Enterprise)

Alliance subscribers receive a dedicated dealer success manager who runs quarterly review calls covering listing health, lead conversion, inventory mix and storefront optimisation.

Enterprise subscribers receive an SLA defined in the order form, including target uptime, response and resolution times for critical incidents, and dedicated escalation paths.

12. Payment, billing and Stripe

• Partnership and Alliance subscribers pay by card or SEPA Direct Debit.
• VAT is reverse-charged where you provide a valid EU VAT number.
• For Enterprise subscriptions billed by Stripe Invoicing, payment terms in the executed Order Form prevail.
• Late payment for card/SEPA subscriptions: Smart Retries for 14 days, then paid features suspended and storefront hidden.

13. Consumer rights of buyers — your obligations

Where you sell to an EU/EEA/UK consumer, those laws apply to your contract of sale. In summary:

• Two-year minimum guarantee against non-conformity for B2C sales of goods (EU Directive 2019/771).
• 14-day right of withdrawal for distance contracts (EU Directive 2011/83/EU). You must inform the buyer and provide the Model Withdrawal Form.
• Pre-contract information required at listing and order confirmation.
• Refund within 14 days of receiving a withdrawal notice.

Failing to honour consumer rights is grounds for buyer complaints to local consumer authorities and, where the pattern repeats, grounds for Hifiverse to suspend or terminate the dealer account.

14. Disputes between you and a buyer

Disputes between you and a buyer are between those parties. Hifiverse may pause the listing or the lead routing while you resolve the matter; request information from both parties; and in clear cases of fraud, suspend or terminate the dealer account.

15. Confidentiality and data shared with you

Dashboard and analytics data is provided for your internal business use, may not be redistributed, resold or shared outside your organisation, and may not be used to train external machine-learning models.

16. Suspension, termination and exit

You may terminate at any time. Monthly subscriptions: effective at the end of the current cycle. Annual subscriptions: effective at the end of the current annual cycle (non-refundable except per the Subscription Agreement). Enterprise: as per the order form.

Material breaches include: repeated counterfeit or stolen listings; repeated mis-grading; repeated failure to honour consumer rights; failure to provide KYC information; non-payment; breach of Acceptable Use Policy.

We may also terminate without cause on 30 days' written notice, in which case we refund the unused portion of any annual subscription fee on a pro-rata basis.

On termination: dealer account closed, storefront taken offline, active listings removed from public view, data exported on request within 30 days. KYC information retained per DSA Article 30(5) and DAC7.

17. Changes to this agreement

For Partnership and Alliance subscriptions, we give at least 30 days' notice of material changes. The "no commission, ever" commitment follows the special procedure in section 5: 90 days' notice, optional not mandatory, no retroactive application.

18. General provisions

18.1 Independent businesses. Nothing in this agreement creates an agency, partnership, joint venture or franchise.

18.2 Assignment. You may not assign without our written consent except in connection with the sale of substantially all of your business.

18.3 Governing law. Bulgarian law. The exclusive forum for B2B disputes is the Sofia City Court (Софийски градски съд), Sofia, Bulgaria.

18.4 Languages. English. We can supply a non-binding translation in German, French, Italian, Spanish, Dutch or Russian on request. The English version prevails.

Contact

• Email: info@hifiverse.io (subject: "Dealer Onboarding", "Dealer Support", "Sales — Alliance / Enterprise", "KYC", "Trade-In Widget", "Dealer Billing")
• Postal: Timelapse Games EOOD, Bulgaria