Hifiverse

Accessibility Statement

Hifiverse.io — Last updated: 7 May 2026 · Version 1.0

Quick summary

  • Hifiverse aims for WCAG 2.1 Level AA conformance, the standard required by the European Accessibility Act for e-commerce services in force from 28 June 2025.
  • The Service is mostly conformant; we list known limitations openly in section 4.
  • We assess accessibility at least annually using automated tooling, manual review and user feedback.
  • If you encounter an accessibility barrier, write to info@hifiverse.io (subject: "Accessibility"). We aim to respond within 5 working days and to fix or work around the issue within 30 days.
  • If you believe we have not met our obligations, you can complain to the Bulgarian supervisory authority for the European Accessibility Act.

This statement is published in accordance with Directive (EU) 2019/882 (the European Accessibility Act, "EAA"), as transposed into Bulgarian law, and the related harmonised standard EN 301 549 which incorporates WCAG 2.1 Level AA.

1. Our commitment

Timelapse Games EOOD is committed to making the Service usable by people with the widest range of abilities, including people who use screen readers, screen magnifiers, voice-control software, switch devices, alternative keyboards and braille displays.

This commitment applies to: the website at hifiverse.io and its subdomains; the Hifiverse mobile applications for iOS and Android; the dealer storefront templates; the trade-in widget for embedding on third-party websites; editorial content; transactional emails and the editorial newsletter; and support content.

It does not extend to: third-party content embedded by users (e.g., photos uploaded by sellers); third-party services we link to (Stripe Checkout, partner technicians' booking systems, retailer affiliate destinations); archived editorial content published before the version date above where retroactive remediation has not yet been completed.

2. The standard we follow

We aim for conformance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as embedded in the European harmonised standard EN 301 549 v3.2.1. We are also working toward meeting WCAG 2.2 criteria (such as focus-not-obscured, dragging-movements, target-size minimum, consistent-help, redundant-entry, accessible-authentication) as part of our next assessment cycle.

3. How we work on accessibility

  • Design — colour palettes are checked for contrast at design time using established design-system tokens.
  • Development — components carry tested accessibility behaviour: keyboard navigation, focus management, ARIA attributes, semantic HTML.
  • Code review — pull requests touching the user interface are reviewed for accessibility regressions.
  • Automated checks — we run axe-core and Lighthouse accessibility audits in CI.
  • Manual testing — new features are tested using a screen reader (NVDA on Windows, VoiceOver on macOS and iOS, TalkBack on Android) and keyboard-only navigation.
  • External review — we commission an independent accessibility audit at least once every 24 months.
  • User feedback — reports received at info@hifiverse.io are triaged into our engineering backlog.
  • Training — our designers and developers are trained on WCAG 2.1 AA principles at onboarding and annually.

4. Known limitations

The following are open issues as of the version date above.

  • WCAG 1.4.3 Contrast (Minimum) — the dark-theme variant of the Price Index dispersion chart uses a red/green pair below the AA contrast ratio for users with deuteranopia. Workaround: a colour-blind-friendly preset is available in the chart's settings menu.
  • WCAG 1.4.13 Content on Hover or Focus — some tooltips on the dealer-storefront analytics dashboard dismiss when the pointer leaves the trigger; they should remain dismissible by keyboard. Workaround: tooltip content is also available as an "i" pop-up reachable by tab.
  • WCAG 2.1.1 Keyboard — the system-page customisation editor relies in places on drag-and-drop without a keyboard equivalent. Workaround: keyboard users can use the "Edit as text" toggle to reorder components by entering numeric positions.
  • WCAG 2.4.7 Focus Visible — in the legacy review-archive layout, the focus indicator on inline citations is below the AA contrast threshold. The archive migration to the current design system is rolling.
  • WCAG 1.2.2 Captions (Pre-recorded) — some video reviews published in the editorial archive do not yet have captions in all languages. Machine-generated captions are available; we are progressively replacing them with human-reviewed captions for the highest-traffic content first.
  • WCAG 1.2.3 Audio Description or Media Alternative (Prerecorded) — factory-tour video content that relies on visual cues does not yet provide an audio-description track in every language.
  • Mobile applications — the collection-tracker barcode scanner does not currently provide audible feedback for low-vision users. Workaround: manual entry by typing brand and model is available and fully accessible.
  • Forum signature widget — the embeddable widget may have its styles overridden by the host forum's CSS in a way that reduces contrast. We provide a high-contrast preset; we do not control the host site.
  • Third-party photographs in user-generated listings and forum posts — we encourage sellers to add alt text and provide a writing assistant in the listing form, but we do not require alt text on every image.

We update this list when issues are resolved and when new issues are reported.

5. Mobile applications

The Hifiverse iOS and Android applications are tested with VoiceOver and TalkBack respectively, target Dynamic Type / font scaling, Reduce Motion, Reduce Transparency, and Switch Control / Switch Access. Specific limitations are listed in section 4.

6. Editorial content

We commit to: headings that follow a logical hierarchy in every editorial article; alt text on every image in articles we have published since DATE; captions on video content; transcripts on podcast content within 30 days of publication; plain-language summaries at the top of long-form technical articles; tables of contents in articles longer than 1,500 words.

7. Email and the newsletter

Our transactional and newsletter emails use semantic HTML, avoid colour-as-only-information, use alt text on every image, maintain a sensible reading order, use sufficient contrast and scalable type, and avoid pure-image emails.

8. The feedback channel

If you encounter a barrier to using the Service:

Please tell us: the page or feature where the barrier occurs; the assistive technology you are using; what happens, what you expected, and what would have helped; whether it is blocking you from a critical task.

We will:

  • acknowledge within 5 working days;
  • give you a substantive response within 15 working days indicating a fix in flight or a workaround;
  • aim to remediate or provide a robust workaround within 30 days.

We do not require you to provide a medical certificate or any disclosure of your disability to receive support.

9. Enforcement

The European Accessibility Act is enforced in Bulgaria by the Bulgarian Commission for Consumer Protection (Комисия за защита на потребителите, CCP). If you believe Hifiverse has failed to meet its EAA obligations:

  1. Tell us first at info@hifiverse.io.
  2. If unresolved, complain to the CCP at info@kzp.bg or via https://www.kzp.bg/.
  3. In the United Kingdom, the regulator is the Equality and Human Rights Commission (EHRC).
  4. In the United States, the relevant frameworks are Section 508 and ADA Title III.

10. The assessment

The most recent accessibility assessment was conducted using automated tooling (axe-core, Lighthouse, WAVE), manual review with NVDA, VoiceOver and TalkBack, and review by an independent accessibility consultancy. The scope covered: the homepage, login and registration flows, search and listing flows, marketplace listing-creation flow, the Stripe Checkout integration entry point, subscription-management flows, the Authentication-booking flow, dealer-storefront templates, the developer portal, the help-centre top 50 articles, and the iOS and Android applications. Outcome: substantially conformant with WCAG 2.1 Level AA, with the exceptions listed in section 4.

The next assessment is scheduled within 12 months.

11. Version history

VersionDateNotes
1.029 April 2026Initial publication on Service launch

Contact

  • Email: info@hifiverse.io (subject: "Accessibility", "Compliance")
  • Postal: Timelapse Games EOOD, Bulgaria